Our Services
Online Portal Customers
If your case is being managed through our Online Portal, please login to review its progress - updates to your claim are automatically posted here and you will be notified by text and email of any changes.
We’re pleased to confirm that our case management systems and our client facing portal, Pilot are now safely back up and running and our team are able to progress your case. We have encountered some technical issues that have impacted some clients on logging into Pilot and we are working on these issues to fix them as soon as possible.
Our teams are working hard to bring all cases up to speed as quickly as possible following our outage and we appreciate your continued patience in this regard.
Our phone lines are open and our friendly case managers can take your calls on 0333 003 1909 from 9am until 5pm each weekday.You can also email our team directly on the address we have provided in previous correspondence.
Alternatively, please feel free to contact us on compliance@new-law.co.uk and we will respond to you as soon as possible.
Thank you for your continued support
NewLaw Team