If at any time you are unhappy with the level of service provided by NewLaw Scotland please contact our Managing Partner:
Email: Paula McMillan
We will acknowledge your complaint within two days and it wil then be investigated promptly and thoroughly. The findings of the investigation and response will be sent to you within 4 working days of acknowledgement. The response will include:
We will also review our decision if you remain unhappy.
If you are not satisfied with the final response you receive from us, you may contact the Scottish Legal Complaints Commission using the following contact details:
0131 201 2130 or at www.scottishlegalcomplaints.org.uk
Address: The Stamp Office, 10-14 Waterloo Place, Edingburgh, EH1 3EG
Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision but you should also double check their website as time limits may change.
You should contact the Scottish Legal Complaints Commission only after you have exhausted our own complaints service.
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NewLaw Solicitors is the trading name of NewLaw Legal Limited, a limited company registered in England and Wales – registered number 07200038. NewLaw Legal Limited is authorised & regulated by the Solicitors’ Regulation Authority. The registered office of NewLaw Legal Limited is Helmont House, Churchill Way, Cardiff, CF10 2HE. A list of the directors is displayed at the above address.