Client Care England & Wales

If at any time you are unhappy with the level of service provided by NewLaw Solicitors please contact our Compliance Director:

Pauline Lewis 
NewLaw Solicitors    
Helmont House  
Churchill Way  
CF10 2HE
Email: Pauline Lewis

We will acknowledge your complaint within 4 working days and it will then be investigated promptly and thoroughly. The findings of the investigation and response will be sent to you within 10 working days of acknowledgement. The response will include:

  •  The steps taken to investigate the issue
  •  The findings of the investigation
  •  The action that will be taken to resolve the issue

We will also review our decision if you remain unhappy. 

If you are not satisfied with the final response you receive from us, you may contact the Legal Ombudsman using the following contact details:

0300 555 0333 or at 


International: +44 121 245 3050 

Minicom: 0300 555 1777

Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision but you should also double check their website as time limits may change.

You should contact the Legal Ombudsman only after you have exhausted our own complaints service. 

Click here for a full copy of our complaints procedure.

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