If at any time you are unhappy with the level of service provided by NewLaw Solicitors please contact our Compliance Director:
Email: Pauline Lewis
We will acknowledge your complaint within 4 working days and it will then be investigated promptly and thoroughly. The findings of the investigation and response will be sent to you within 10 working days of acknowledgement. The response will include:
We will also review our decision if you remain unhappy.
If you are not satisfied with the final response you receive from us, you may contact the Legal Ombudsman using the following contact details:
0300 555 0333 or at www.legalombudsman.org.uk
International: +44 121 245 3050
Minicom: 0300 555 1777
Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision but you should also double check their website as time limits may change.
You should contact the Legal Ombudsman only after you have exhausted our own complaints service.
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NewLaw Solicitors is the trading name of NewLaw Legal Limited, a limited company registered in England and Wales – registered number 07200038. NewLaw Legal Limited is authorised & regulated by the Solicitors’ Regulation Authority. The registered office of NewLaw Legal Limited is Helmont House, Churchill Way, Cardiff, CF10 2HE. A list of the directors is displayed at the above address.