If at any time you are unhappy with the level of service provided by NewLaw Solicitors LLP please contact the Managing Partner:
Helen Molyneux
NewLaw Solicitors LLP
Ross House
Scott Harbour
Cardiff Bay
CF10 4PJ
Direct Dial: 029 20437601
Email: helen.molyneux@new-law.co.uk
We will send to you, by reply, written confirmation of the Head of Department investigating your concern and timescales involved. All complaints will be investigated promptly and thoroughly. The findings of the investigation and response will be sent to you within 4 working days of receipt of your complaint, the response will include:
- The steps taken to investigate the issue
- The findings of the investigation
- The action that will be taken to resolve the issue
If you are not satisfied with the response you receive from us, you may contact the Legal Complaints Service using the following contact details:
Helpline - 0845 608 6565
Switchboard and fax
Tel: 01926 820082
International: +44 (0)1926 820082
Fax: 01926 431435
Minicom: 0845 601 1682
Postal address
Legal Complaints Service
Victoria Court
8 Dormer Place
Leamington Spa
Warwickshire
CV32 5AE
enquiries@legalcomplaints.org.uk
You should contact the Legal Complaints Service no more than six months after the date of our response to your complaint to ensure they are able to investigate your complaint.
