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If at any time you are unhappy with the level of service provided by NewLaw Solicitors please contact the Managing Partner:

Helen Molyneux
NewLaw Solicitors
Helmont House
Churchill Way
Cardiff
CF10 2HE 

 
Email: helen.molyneux@new-law.co.uk

We will send to you, by reply, written confirmation of the Head of Department investigating your concern and timescales involved. All complaints will be investigated promptly and thoroughly. The findings of the investigation and response will be sent to you within 4 working days of receipt of your complaint, the response will include:

1. The steps taken to investigate the issue
2. The findings of the investigation
3. The action that will be taken to resolve the issue

If you are not satisfied with the response you receive from us, you may contact the Legal Ombudsman using the following contact details:

Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision on your complaint but for further information, you should contact the Legal Ombudsman on:

 

0300 555 0333 or at www.legalombudsman.org.uk.

Email: enquiries@legalombudsman.org.uk

International: +44 121 245 3050

Minicom: 0300 555 1777

 

You should contact the Legal Ombudsman if you have exhausted our own complaints service.

 

NewLaw Solicitors is the trading name of NewLaw Legal Ltd, a limited company registered in England and Wales with registered number 07200038. NewLaw Legal Ltd is authorised
and regulated by the Solicitors Regulation Authority. The registered office of NewLaw Legal Ltd is at Helmont House, Churchill Way, Cardiff, CF10 2HE. We use the word 'partner'
to refer to a shareowner or director of the company, or an employee or consultant of the company who is a lawyer with equivalent standing and qualifications.
A list of the directors is displayed at the above address, together with a list of those persons who are designated as partners