If at any time you are unhappy with the level of service provided by NewLaw Solicitors LLP please contact the Managing Partner:
Helen Molyneux
NewLaw Solicitors LLP
Helmont House
Churchill Way
Cardiff
CF10 2HE
Direct Dial: 029 20784123
Email: helen.molyneux@new-law.co.uk
We will send to you, by reply, written confirmation of the Head of Department investigating your concern and timescales involved. All complaints will be investigated promptly and thoroughly. The findings of the investigation and response will be sent to you within 4 working days of receipt of your complaint, the response will include:
- The steps taken to investigate the issue
- The findings of the investigation
- The action that will be taken to resolve the issue
If you are not satisfied with the response you receive from us, you may contact the Legal Complaints Service using the following contact details:
Helpline - 0845 608 6565
Switchboard and fax
Tel: 01926 820082
International: +44 (0)1926 820082
Fax: 01926 431435
Minicom: 0845 601 1682
Postal address
Legal Complaints Service
Victoria Court
8 Dormer Place
Leamington Spa
Warwickshire
CV32 5AE
enquiries@legalcomplaints.org.uk
You should contact the Legal Complaints Service if you have exhausted our own complaints service. It is important to check the time limits for referral to the LCS. This can be checked on their website or by telephone.
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