New Thinking, NewLaw

Position

Case Handler - Complex Fast Track Team - Cardiff

Reference

DHG/FT/FE

Job Description

The Complex Fast Track Team is a new team which has been set up as a sub team of the Multi-Track team.

Type of Cases:
a) Unusual injuries
b) Complicated injuries
c) Difficult liability
d) Complex special damages
e) Elements relating to injury on Schedule of Special Damages
f) Complicated procedural matters
g) Matters relating to individual

Responsibilities:
1) To manage a case load of around 70 files
2) Ability to comply fully with SLAs of various insurers and referrers
3) Demonstrate a pro-active role in the progression of cases.
4) Ensure that all time spent on files is accurately recorded.
5) Ensure that all payments made and received for cases are accurately recorded and the procedures relating to payment of disbursements and damages are followed.
6) Keep files up to date, accurate and managed in accordance with the file maintenance procedures.
7) Ensure the case management system is used properly and effectively in accordance with agreed procedures.

Skills Required

We are looking for an experienced fast track personal injury claims handler with a willingness to develop technical expertise in procedurally complex and higher value cases. Need NOT be a qualified solicitor or member of ILEX.

• Knowledge of personal injury liability and a willingness to proactively develop technical expertise and keep up to date with legal developments.
• Excellent interpersonal and communication skills
• Good IT skills, previous experience of case management systems desirable
• Self motivated with the ability to work to deadlines, key performance indicators and income targets.
• Ability to concentrate in an open office environment
• Strong organisational skills
• Demonstrable negotiation skills
• Effective people skills – good mentoring and training skills
• Ability to work in a team to achieve individual and team targets, whilst maintaining the firms profitability and level of service to clients.

Benefits: Opportunity to earn performance related bonus, stakeholder pension, childcare vouchers, Bike to work scheme, claim and staff referral bonuses, subsidized on site gym membership.

If you are interested in this role we’d be delighted to hear from you. Please submit your CV including details of your current salary.

Closing Date

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