NewLaw Careers

Position

IT Support Assistant - CARDIFF

Reference

JB/IT/SA

Job Description

In this role you will provide 1st line support for the existing an future desktop environment whilst providing support to the systems support technician and team leader.

1) First point of contact for IT related faults
2) Ensure faults are logged through the existing help desk system
3) Provide first line desk top support to all users by carrying out basic troubleshooting techniques and escalating IT faults
4) Assist in the setting up of equipment for new starters
5) Provide assistance as required to aid with the completion of project work such as office moves, hardware installs etc

Skills Required

1) Excellent communication skills
2) Ability to deal with end-users face-to-face and over the phone
3) Professional manor
4) Experience using Windows XP and Vista
5) Basic knowledge of network operations


Qualifications required

- HNC/HND in a non-programming computer/IT related subject
- Equivalent experience


Salary: £12,000 - £14,000 (appointment within the salary range will be dependent upon the skills and experience of the candidate)

Benefits:Opportunity to earn performance related bonus, stakeholder pension, childcare vouchers, Bike to work scheme, claim and staff referral bonuses, subsidized on site gym membership.

Annual Leave: 21 days per annum

Closing Date

Click here to apply