Latest Vacancies:
Case Handler - Complex Fast Track Team - Cardiff
The Complex Fast Track Team is a new team which has been set up as a sub team of the Multi-Track team.
Type of Cases:
a) Unusual injuries
b) Complicated injuries
c) Difficult liability
d) Complex special damages
e) Elements relating to injury on Schedule of Special Damages
f) Complicated procedural matters
g) Matters relating to individual
Responsibilities:
1) To manage a case load of around 70 files
2) Ability to comply fully with SLAs of various insurers and referrers
3) Demonstrate a pro-active role in the progression of cases.
4) Ensure that all time spent on files is accurately recorded.
5) Ensure that all payments made and received for cases are accurately recorded and the procedures relating to payment of disbursements and damages are followed.
6) Keep files up to date, accurate and managed in accordance with the file maintenance procedures.
7) Ensure the case management system is used properly and effectively in accordance with agreed procedures.
More info...
Team Leader - Car Litigation Team - Cardiff
The Team Leader will be responsible for the management of a team of around 9 fast track personal injury fee earners.
1) Report to the unit manager
2) Support and the training of team members
3) Manage workloads
4) Monthly Professional Developmenr Review’s
5) Ensure that the team objectives and KPI’s are consistently met
More info...
Case Handler - Care Home Fee Recoveries
An opportunity has arisen in our Lender Services Team. We are looking for candidates to manage a caseload of claims pursuing the recovery of care home fees against the NHS. The role will involve reviewing medical evidence to establish a patient’s “health needs”/potential claim, collating medical evidence, drafting letters of claim and liaising with NHS Primary Care Trusts, patients and medical practitioners.
Previous experience in this area would be an advantage although not essential as full training will be provided.
Main duties and responsibilities:
1) Progressing a case load of care home fee recovery claims using a case management system.
2) Collating and reviewing medical evidence
3) Liaising with clients, relatives of clients and medical/nursing practitioners/providers.
4) Develop the case management system into new areas of volume Private Client work.
5) Assisting with precedent template development.
More info...
Litigation Assistant - Lender Service Team
An opportunity has arisen in our Lender Services Team. We are looking for a candidates to handle volume mortgage repossession claims on behalf of some of the UK’s top Banks and Building Societies. The role will involve drafting Claims for Possession and witness statements, carrying out searches at Land Registry, instructing agents to attend possession hearings and liaising with lender clients and their agents. There will also be the opportunity to assist with more complex/defended mortgage repossession claims. Previous litigation experience in this area would be an advantage although not essential as full training will be provided.
Main duties and responsibilities:
1) Progressing a case load of Mortgage Repossession Claims from issue of proceedings through to repossession of the Property using a case management system.
2) Drafting Claim Forms, Witness Statements and Instructions to agents.
3) Liaising with clients, borrowers and agents.
4) Develop the case management system into new areas of lender services work.
5) Assisting with more complex/defended repossession claims.
More info...
Team Leader - Cardiff
In this role you will manage a team of New Claim Handlers and Admin Assistants within the First Response Unit. You will ensure that the team provide excellent customer service at all times.
1. Allocation of work
a) Maintain overview of admin staff, to ensure the timely logging of new cases into the business in accordance with current SLA’s
b) Ensure the optimum allocation of work to New Claim Handlers, using available reporting tools.
2. Supervision of work
a) Use daily reports to review work in progress for each team member to ensure the throughput of the cases meets business SLA’s and maximise productivity.
b) Conduct regular quality audits for each case handler.
c) Utilise call recording facility to quality check New Case Handler calls.
3. Training and performance development
a) 1:1 meetings conducted monthly with each team member to assess individual performance and implement plans for ensuring targets are met.
b) Use call recording facility and other appropriate methods to identify training requirements within the teams.
c) Ensure that identified training requirements are delivered and documented.
4. Key Performance Indicators
a) Responsible for achieving agreed team KPI’s.
b) Monitor performance of team against agreed KPI’s and report progress to Unit Manager weekly.
5. Finance
a) Monitor performance of team for purposes of bonus scheme and provide monthly report to Unit Manager.
b) Implement and oversee staffing rota to ensure cover for operational hours as agreed, maintaining accurate records for finance requirements.
6. Client Care
a) Ensure that the highest standards of client care and professionalism are maintained at all times.
b) Ensure compliance with SLA in relation to clients.
c) The first port of call for queries/complaints and to ensure that the complaints procedure is properly implemented.
More info...
Trainee Law Costs Draftsperson/Costs Negotiator
The ideal candidate will profitably assist with the management of a caseload of Personal Injury or Civil Cost claims, ensuring that all of the work carried out is of the highest standard.
1) Working within the cost departments standard service levels and/or those applicable to particular accounts
2) Managing files and ensuring that all time spent is accurately recorded
3) Managing files to ensure that all payments made and received are accurately recorded and procedures relating to payment of disbursements and damages are followed without exception
4) Monitor and manage own compliance with target in respect of income and drafting
More info...
Personal Injury Paralegal (Assistant Case Manager) Location: Cardiff
Paralegals (ACM's) will profitably manage and/or assist on a caseload of Personal Injury claims, acting at all times in the best interest of the Claimant.
Assisting the Senior Paralegal (Case Manager)/Team Leader with supervision, mentoring, and development of the junior members of the Personal Injury department, and ensuring that all work is carried out to the highest of standards.
The ideal candidate will be required to:
1) Manage their own workload of files, either independently or in association with another paralegal (Case Assistant)
2) Accurately record all time spent
3) Manage files to ensure that all payments made and received are accurately recorded and the procedures relating to payment of disbursements and damages are followed at all times
4) Monitor and manage own compliance with targets in respect of income and file closure rates
5) Meet income and time recording targets
More info...
Systems Developer Location: Cardiff
Working as part of a small team you will be providing support to approximately 200 users and helping with the maintenance and development of case management systems for the various departments within the business. You will understand good programming practices, and be familiar with one or more development methodologies such as Agile.
Any of the following skills would be an additional advantage:
- SQL / report writing
- Microsoft Access and Excel
- Visual Basics / VBA
- HTML / Javascript
More info...
ELPL Solicitor Grade C - Location: Cardiff
A Solicitor or Legal Executive is required to profitably manage EL/PL Claims.
Suitable candidates must be willing to monitor and manager their own compliance with targets in respect of income and file closure rates.
More info...
Contact NewLaw
Call me back
